At Eastleigh Dental Practice we are happy to consider any suggestions you may have that would improve our service. Our aim is to provide you with the highest possible standard of care and we will endeavour to resolve any problems or complaints that you may have.
We take complaints very seriously and we will address them in a manner which is prompt and courteous. We aim to resolve the matter as quickly as possible.
The person responsible for dealing with any complaint about the service that we provide is our practice manager Alexandra Weston whom complaints should be addressed to:
Alexandra Weston
Eastleigh Dental Practice
Ewell Road, Cheam, Surrey
SM3 8AN
If you are not happy with the response you receive, your complaint will be raised to the practice owner, Dr Tobi Oluwole who will seek to resolve the issue with you promptly.
In the unlikely event we are unable to resolve your issue, patients have a range of bodies they can take their complaint to:
NHS patients can raise concerns with the Local Integrated Care Board (formerly NHS England); NHS South West London, 3rd Floor, 120 The Broadway, London SW19 1RH
Tel: 0800 026 6082
Email: contactus@swlondon.nhs.uk
Private patients may raise a complaint with the Health Service Ombudsman; Parliamentary & Health Service Ombudsman
Millbank Tower, Millbank, London, SW1P 4QP
Telephone: 0345 15 4033
Email: www.ombudsman.org.uk
